Privacy

Privacy Policy

Last Updated: February 12th 2025

Thank you for choosing EVfloat. This Privacy Policy explains how we (“EVfloat”, “we”, “us”, or “our”) collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our website (masoairusa.com) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of our Services—whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal and regulatory requirements. When we update the policy, we will:

Post the revised Privacy Policy on our Site;
Update the “Last updated” date at the top of this document; and
Take any other steps required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

2. How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information about you from various sources. The type and amount of information we collect depends on how you interact with us. In addition to the specific uses detailed below, we may use your personal information to communicate with you, enhance our Services, comply with legal obligations, enforce our terms, and protect the rights and safety of our users and others.

3. What Personal Information We Collect

A. Information We Collect Directly from You

When you interact with our Services, you may provide us with personal information including, but not limited to:

Contact Details: Your name, address, phone number, and email address.
Order Information: Your billing and shipping address, payment confirmation details, and contact information used in relation to orders.
Account Information: Your username, password, security questions, and other information used for account security.
Customer Support Information: Any details you provide when contacting our support team or through other communications on the Site.

Note: Some features of our Services may require you to provide certain information. If you choose not to provide this information, you may be unable to access or use those specific features.

B. Information We Collect about Your Usage

We may automatically collect information about your interactions with our Services (“Usage Data”) using technologies such as cookies, pixels, and similar tools. This Usage Data may include:

Device and browser information;
IP address and network connection details;
Information on how you navigate and use our Site.

C. Information We Obtain from Third Parties

We may receive information about you from third parties, including:

Service Providers: Vendors such as Shopify, which support our Site and Services.
Payment Processors: Entities that collect payment information (e.g., bank account, credit/debit card details) to process your payments.
Online Tracking Technologies: When you interact with our emails, advertisements, or social media integrations, third parties may automatically collect data through pixels, web beacons, SDKs, and cookies.

Any information obtained from third parties is subject to this Privacy Policy, and you should also review the privacy policies of those third parties.

All personal information submitted on our site, including details provided when exploring Tesla Air Suspension, Model 3 Air Suspension, and Model Y Suspension options, is securely processed.

4. How We Use Your Personal Information

We use your personal information for various purposes, including:

Providing Products and Services

Order Fulfillment: Processing payments, fulfilling orders, arranging shipping, managing returns/exchanges, and sending account-related notifications.
Account Management: Creating, maintaining, and securing your account.
Shopify Integration: Enhancing your shopping experience by linking your account to other Shopify services (processed in accordance with Shopify’s own Privacy and Consumer Privacy Policies).

Marketing and Advertising

Promotional Communications: Sending you marketing, advertising, and promotional materials by email, text message, or postal mail.
Tailored Advertising: Using your information to display personalized advertisements both on our Site and through third-party platforms (for EEA residents, based on our legitimate interest under Art. 6(1)(f) GDPR).

Security and Fraud Prevention

Account Protection: Monitoring for fraudulent, illegal, or malicious activity.
User Responsibility: We recommend that you keep your account credentials confidential. If you suspect unauthorized access, please contact us immediately.

Customer Support and Service Improvement

Support Services: Responding to inquiries and providing customer support.
Enhancing Services: Using your feedback and usage data to improve our Services.

5. Cookies

Like many websites, we use cookies on our Site. Cookies help us remember your actions and preferences, run analytics, and optimize your experience. Specifically:

Third-Party Cookies: We may allow third parties to use cookies for advertising and analytics purposes.

Most browsers accept cookies by default, but you can modify your browser settings to block or delete cookies. Please note that disabling cookies may impact the functionality of our Services. Additionally, our website recognizes the Global Privacy Control (GPC) signal, which lets you opt out of targeted advertising for that browser or device. For more information about GPC, please visit globalprivacycontrol.org.

6. How We Disclose Your Personal Information

We may disclose your personal information to third parties under the following circumstances:

Service Providers: Vendors who perform functions on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, and shipping).
Business and Marketing Partners: For the purposes of providing services and targeted advertising.
Affiliates and Corporate Group: Sharing information within our corporate group for legitimate business purposes.
Legal and Regulatory Obligations: Complying with subpoenas, search warrants, or other legal requests; protecting the rights, safety, and property of our users and others.
Business Transactions: In connection with mergers, acquisitions, or bankruptcy proceedings.

Categories of Information Disclosed

Over the past 12 months, we have disclosed the following types of information:

Identifiers: Basic contact details and order/account information.
Customer Record Information: As defined under the California Customer Records statute.
Commercial Information: Order details, shopping information, and customer support records.
Internet/Network Activity: Usage Data from your interactions with the Site.

Sharing for Advertising and Marketing

With your consent, we may share personal information (including identifiers, commercial information, and Usage Data) with our business and marketing partners for advertising and marketing purposes.

7. Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. These links are provided solely for your convenience, and we are not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party websites you visit.

8. Children's Data

Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 16. If you believe that a child has provided us with personal information, please contact us immediately so that we can take appropriate measures to delete such information.

9. Security and Retention of Your Information

While we strive to protect your personal information using industry-standard security measures, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.

Retention: We retain your personal information as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.

10. Digital Marketing and Analytics

We use various digital marketing and analytics tools to promote our products and improve your experience:

Google Ads

Advertising: We use Google Ads to display advertisements based on your previous interactions with our Site.
Opt-Out: Users can adjust their ad personalization preferences via Google Ads Settings.

Social Media Retargeting

Platforms: We may use retargeting services from platforms such as Facebook, Instagram, or Twitter.
Function: These platforms use cookies to identify past visitors and serve targeted ads.
Preference Management: You can manage your ad preferences directly through your social media account settings.

SEO and Analytics

Website Improvement: We use analytics tools to gather data on page visits, session durations, and geographic locations to improve our content and user experience.
Aggregation: Collected data is aggregated and does not personally identify individual users.

11. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include, but are not limited to:

Right to Access: Request access to the personal information we hold about you.
Right to Delete: Request that we delete your personal information.
Right to Correct: Request corrections of any inaccurate information.
Right of Portability: Request a copy of your personal information and/or transfer it to a third party.
Right to Opt Out: Instruct us not to sell, share, or process your personal information for targeted advertising purposes.
Right to Restrict Processing: Request that we restrict how we process your information.
Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time.
Right to Appeal: If we decline a request related to your personal information, you may appeal our decision.

To exercise any of these rights, please follow the instructions provided on our Site or contact us using the details below. We may require you to verify your identity before processing your request. Rest assured, we will not discriminate against you for exercising your rights.

12. Complaints

If you have any complaints regarding our data practices or how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right to escalate your complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available here.

13. International Users

Please be aware that your personal information may be transferred to, stored, and processed in countries other than your own. If you are located in Europe, any transfers outside of Europe will be conducted using recognized transfer mechanisms (such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms) to ensure an adequate level of protection for your data.

14. Data Controller

For the purposes of applicable data protection laws, EVfloat is the data controller of your personal information. This means that we determine the purposes and means of processing your data. Should you have any questions about our data practices or wish to exercise your rights, please contact us using the details below.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

Thank you

By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Thank you for trusting EVfloat with your personal information.

Comfort without compromise

Built for the track, designed for the family

The OnAir E3 is the most comfortable air suspension for your Tesla model 3 & Y